Deputy Postmaster General and Chief Operating Officer Pat Donahoe recognized Northern Virginia EXFC performance during the latest Field Updates broadcast. During the past 4 weeks Northern Virginia EXFC performance was ranked among the top 5 clusters in the nation.
“These results demonstrate the commitment of our employees to provide customers with the service they have come to expect in Northern Virginia,” said District Manager Michael Furey.
External First Class Mail measurement system (EXFC) performance has long been the most visible indicator of the Postal service performance for residential and commercial customers. The Postal Service posts EXFC performance results quarterly on www.usps.com.
The external sampling system measures the transit time─ the time it takes from deposit of mail into a collection box or lobby drop box until the time it is delivered to a home or business─ and compares this transit time against the standards for each First Class service category.
Northern Virginia Priority Mail was also ranked in the top 5 category achieving 96.22 on time performance.
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